What is a quality management system?
A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.
Why should you have one?
A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.
What are the benefits of a QMS?
Implementing a quality management system affects every aspect of an organization's performance. Benefits of a documented quality management system include:
- Meeting the customer’s requirements, which helps to instill confidence in the organization, in turn leading to more customers, more sales, and more repeat business
- Meeting the organization's requirements, which ensures compliance with regulations and provision of products and services in the most cost- and resource-efficient manner, creating room for expansion, growth, and profit
These benefits offer additional advantages, including:
- Defining, improving, and controlling processes
- Reducing waste
- Preventing mistakes
- Lowering costs
- Facilitating and identifying training opportunities
- Engaging staff
- Setting organization-wide direction
- Communicating a readiness to produce consistent results
Independent Internal Auditing
An internal audit offers risk management and evaluates the effectiveness of a company's internal controls, corporate governance, and accounting processes.. Internal audits provide management and board of directors with a value-added service where flaws in a process may be caught and corrected prior to external audits.
An internal audit assesses success by seeing whether the process gets completed with no mistakes. An operational audit differs because it looks for the potential for improvement within the company's business operations. It also tends to focus on factors related to processes, such as their effectiveness and efficiency.
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